سياسة الاسترداد
At Oricultural, your satisfaction is our priority. If you’re not entirely happy with your order, we offer flexible solutions tailored for international shipping realities.
Return Policy
Key Conditions
Items must be unused, undamaged, and in original packaging with tags attached.
30 days from the delivery date (tracking marked "delivered").
International returns are costly – consider reselling locally first.
Non-Returnable Items
Final sale/clearance items
Personalized/customized pieces
Gift cards
Opened/damaged items
For Non-Defective Returns (Changed Mind, Doesn’t Like)
Standard Return
You cover return shipping + taxes.
Use tracked mail (e.g., national postal service).
Tip: Reselling on platforms like eBay/Vinted is often faster and cheaper!
For Defective Items (Wrong/Damaged)
Email us within 30 days with: order # + photo/video proof
Solutions:
Free replacement (Damaged bag）
Free supply again (Missing parts）
How to Start a Return
Email service@oricultural.com with:
Order #
Problem description + photos (if applicable)
Your preferred solution
Wait for our return instructions!
Refund Rules
Normal refund (returned item):
Processed within 5 business days after we receive your return.
Amount=actual payment price (after discount) and deducting a 20% transaction fee from the order.
Free replacement & Free supply again:
For in-stock items, expect to receive your order within 7-10 business days after shipment, depending on your location, customs regulations, and any unforeseen circumstances.
Important Notes
Return Shipping:
Use tracked mail (e.g., national postal service). We’re not liable for lost packages.
Processing Time:
Allow 2-3 weeks for international returns.
All items ship to our facility (address provided via email).
Contact Us
Email: service@oricultural.com
*Response within 48 hours (Mon-Fri, GMT business hours)